Voice Signature Process Updates
Lumico Life Insurance Company is continuously looking for ways to enhance their new Med Supp eApplication and as such, starting on 11/13/20, Lumico will be making the current requirement to enter a client’s email address optional to complete a voice signature. While Lumico is making email address optional, if agents do enter a client’s email address in the eApplication, their platform will continue to automatically send the required documents to the client.
With this enhancement, prior to completing a voice signature, it is the agent’s responsibility to ensure they deliver the applicable state required forms to the client for review if the client’s email address is not entered in the eApplication. Agents must deliver the applicable state required forms and all disclaimers to the client by mail, fax, in-person or email. Please note that agents must retain evidence of delivery of the documents to the insured prior to commencing the application. Agents that submit applications without prior delivery of the forms and application will be subject to discipline by Lumico including termination or commission forfeiture. Lumico reserves the right to audit an agent’s compliance with the application/forms delivery requirement.
Agents can reference the Voice Signature section (page 27) of the e-Application guide for updated information on the voice signature process, as well as additional information to help navigate the eApplication.
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