Save Time with Live Chat Feature
Want to avoid wait times on the phone? Just use Aetna’s live chat feature on the agent side of aetnaseniorproducts.com. To get started, login to your Aetna agent portal or click “Contact us” on the agent home page. Click the Need help? icon on the right side of the screen to start your chat.
Aetna’s associates can answer your questions about our online enrollment tool, products, rates, sales materials and more. If you’re asking a question on behalf of a policyholder, be sure to have the policy number available.
Information about underwriting eligibility/declines, medical review, Final Expense, and ancillary claims are not included in the initial launch of this feature.
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