Humana’s Enrollment Application Submission Options Update!
Message from Humana:
Humana has a strong commitment to the health and well-being of our members, associates, and agents. At this time of rapidly changing information and concern about the coronavirus disease 2019 (COVID-19), Humana is putting measures in place to help provide a safe workplace and maintain our ability to care for members.
Enrollment Application Submission Options
We have made great strides over the last year in reducing the amount of paper applications submitted and promoting the use of electronic enrollment channels driving faster enrollment, better visibility to agents, and a more seamless onboarding experience for members. In an effort to minimize utilization of the postal system and our vendor partners, we are strongly encouraging the use of electronic channels for application submission. Additionally, the electronic channels have historically lower error rates and will be processed faster and more efficiently than paper applications, reducing the overall stress on the enrollment process and provide faster access to care.
Effective immediately, we are requesting that agents submit enrollment applications using our Enrollment Hub or FastApp electronic tools, with the prospect/member’s permission.
- If a paper application is necessary, we are requesting those be submitted using:
- Vantage Upload Paper Application form (Click here for instructions)
- Humana Enrollment Document Transmitter App (see instructional video here)
- Fax- 1-877-889-9936
During this time, agents should NOT mail paper applications, as postal service delays or vendor limitations that prevent our ability to receive and process these applications are possible.
Your cooperation is appreciated as we strive to provide the best member experience and avoid disruption in care. We will continue to keep you updated about when we expect to resume our standard operating procedures.
Electronic, voice or wet signature options available
A dashboard showing each application’s status
If you haven’t used our e-App, then before you take your first application play with it in our sandbox. The sandbox is a safe way to become familiar with the e-App. You can play with the rate quoter, application and signature options. Use fictitious names and enter your email address as the applicant to see the various communications the e-App generates. The sandbox is on the SPA under the same link as the e-App. Give it a try.
And remember, the best thing about e-Apps is it is always available. You can eliminate the need to order a supply or having to download and print a paper application. Our electronic applications are ready anytime you and your client are ready. And when you cannot meet face-to-face with your client, you can still do business via e-App and a phone call.
If you have any questions, contact our Sales Support team at 800-693-6083.
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