Aetna’s New Agent Services Phone Number: 866-272-6630
A message from Aetna:
The relationships we’ve built with you are at the core of our business. That’s why we are constantly looking for ways to offer better services and resources for our agents. We understand that during certain times of the year (such as flu season), our phone lines can have high call volumes from policyholders. As a result, we’ve launched a dedicated agent phone line (866-272-6630) to give you faster access to the people and information you need to service your clients and manage your business. This will replace the existing number (800-264-4000) for agents.
We’ve also been reviewing call volumes and times over the last several months. As a result of this review, we’re changing our hours of operation. Effective immediately:
- Agent services will be open from 8 a.m. to 5 p.m. CT (Monday – Friday)
- Customer service will be open from 7 a.m. to 7 p.m. CT (Monday – Friday)