Aetna’s Underwriting Process Enhancements Have Begun!
Starting October 1, Aetna’s underwriting process will give their agents faster decisions for underwritten Aetna Medicare Supplement applications. Aetna has not altered their underwriting philosophy in any way. Most applications will have a decision within a few minutes. This exciting change also comes with an updated online application tracker, to give you clearer visibility to those decisions.
Changes: Point-of-sale telephone interview and voice signature option
To help make the underwriting process even easier for the agent, Aetna will no longer require or offer a point-of-sale telephone interview as of October 1, 2019. They will also be discontinuing the voice signature option.
- If any point-of-sale interviews are still pending after October 1, the phone line will still be available to use until those interviews are complete.
- Instead of a voice signature, the agent will continue to have 3 easy signature options for your electronic applications: security question signature, in person signature, email signature.
Aetna’s new underwriting process
Once Aetna receives the agent’s Medicare Supplement electronic application, they will provide one of the following underwriting decisions within a few minutes:
- Needs further review
Aetna will also provide decisions on the agent’s paper applications once they have verified all required information has been included with the submission. This review may delay how soon the decision is displayed on the website.
- Approved applications will be processed as normal.
- If an application needs further review, the application will be reviewed by Aetna’s underwriting staff. And if necessary, Aetna’s associates will call the client with targeted questions for clarification. This new telephone interview process will be easier for the client, as Aetna will not need to review all health questions.
- If an application is declined, Aetna will send the applicant (and the agent) a letter with details about how to get a copy of the information used to help with the underwriting decision. The application tracker on the agent website will show if an application is declined. A copy of the letter will be accessible within 24 hours.
View the status of the client’s applications
The online enrollment tracker will also be updated starting October 1 to give the agent better visibility to the real-time status of your applications.
These changes are just in time for the AEP and will help the agent process their new business even faster during the busiest time of the year.
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