Reminder: Policy and ID card mailings
Aetna is still continuing to mail all policies directly to policyholders. The “Mail to Agent” option on Aetna Quote & Enroll has been temporarily suspended. All applications default to “Mail to Policyholder” until further notice. This temporary policy change is to support the current social distancing guidelines, by stopping the hand delivery of policies by agents.
Member ID cards are mailed separately from policies and are delivered 7 – 10 business days after the application is processed. Aetna is currently only mailing ID cards directly to members. They can also download a copy of their ID card on the member website at aetnaseniorproducts.com.