Aetna Medicare Solutions Update
Medicare Producer News for Individual MA/MAPD
iPad users: It’s time to update the Ascend app
If you use the Ascend Virtual Sales Office app on an iPad (iOS) device, you need to take action and download an updated version of the app prior to the 2020 AEP selling season. This is a required update for all iPad devices. Otherwise, it won’t work properly the next time you try to login. To complete the update, just go to the Ascend website at https://arm.ascendproject.com, sign in with your current Ascend user name and password and then download the latest version of Ascend.
Not using the Ascend app? Learn more about it. If you have questions about the update or are experiencing issues, you can contact the Ascend Help Desk for technical assistance 866-338-7772 or firstname.lastname@example.org.
Are you ready for the 2020 Annual Election Period (AEP)?
Complete 2020 certification: Before AEP, you’ll need to complete all ready to sell requirements for 2020 Innovation Health and Aetna MA/MAPD plans and 2020 SilverScript PDP plans, including Innovation Health and Aetna MA/MAPD certification and SilverScript PDP certification.
Attend a 2020 market-specific MA/MAPD product training: At the training, you’ll learn details about our 2020 plans, benefits, networks, and our competitive advantages. Remember, you need to complete a product training for every state and market where you plan to sell this AEP. To find and register for an event, just visit aetnamedicareagenttraining.com.
Pre-order 2020 MA/MAPD plan enrollment kits: If you’re “ready to sell” for 2020, you can order an initial amount of enrollment kits for 2020 Innovation Health and Aetna MA/MAPD plans. Follow these instructions to pre-order MA/MAPD enrollment kits through Producer World. (Note: You don’t need to pre-order kits for SilverScript PDPs. Instead, if you’re ready to sell 2020 SilverScript PDP, we’ll automatically mail you a supply of enrollment kits by October 1.)
Pre-order 2020 AEP marketing materials: If you’re ready to sell for 2020, you can now preview and pre-order your AEP marketing materials on the Aetna Medicare Marketing Studio. All pre-ordered materials will be shipped or mailed on October 1. On October 1, you’ll also be able to start downloading materials for free.
Attend a free 2020 SilverScript PDP training webinar
Learn about the 2020 SilverScript PDP plans, offered by SilverScript Insurance Company, that will be available across the U.S. during an upcoming webinar. 2020 PDP plans will feature $0 deductible for Tier 1 and Tier 2 generics; $0 Tier 1 copays at preferred pharmacies; and copays as low as $1 on Tier 2 drugs.
To find and register for an event, just go to aetnamedicareagenttraining.com and enter the state you plan to sell in. The event’s training title is “PDP product training.”
Compliance Connection: Guidelines for assisting your clients prior to 10/1
As you know, the AEP runs from October 15 to December 7. The first day you can begin marketing 2020 plans is October 1. Before October 1, you’re prohibited from providing marketing materials to, or discussing 2020 plans or plan changes with, your existing clients or with prospects. Prohibited activities include, but are not limited to… Read more.